Featured in CMSWire: How to Handle Customer Experience During a Merger or Acquisition
Mergers and acquisitions can present many challenges. Among those is: how do you maintain – or even improve – customer experience?
- Jan 25, 2021
- 2 min
Don't "just put it online"!
Leaders need to consider the customer journey when moving things online.
- Jan 25, 2021
- 1 min
Featured in NJ Tech Weekly: Untangling Features to Improve Customer Experience & Company Growth
I'm pleased to have been featured in NJ Tech Weekly, explaining how to get out of constant MVP mode.
- Jan 22, 2021
- 1 min
What makes a website effective?
The most effective websites are woven into an organization’s overall customer experience.
- Jan 22, 2021
- 1 min
Would you use a great app if the service is bad?
The other day, a friend posed a question: if you use a great app, but the service behind the app sucks, would you still use the app?