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    • Jan 25, 2021
    • 1 min

    Featured in CMSWire: How to Handle Customer Experience During a Merger or Acquisition

    Mergers and acquisitions can present many challenges. Among those is: how do you maintain – or even improve – customer experience?
    Don't "just put it online"!
    • Jan 25, 2021
    • 2 min

    Don't "just put it online"!

    Leaders need to consider the customer journey when moving things online.
    • Jan 25, 2021
    • 1 min

    Featured in NJ Tech Weekly: Untangling Features to Improve Customer Experience & Company Growth

    I'm pleased to have been featured in NJ Tech Weekly, explaining how to get out of constant MVP mode.
    What makes a website effective?
    • Jan 22, 2021
    • 1 min

    What makes a website effective?

    The most effective websites are woven into an organization’s overall customer experience.
    • Jan 22, 2021
    • 1 min

    Would you use a great app if the service is bad?

    The other day, a friend posed a question: if you use a great app, but the service behind the app sucks, would you still use the app?

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