Mergers and acquisitions can present many challenges. Among those is: how do you maintain – or even improve – customer experience?

Leaders need to consider the customer journey when moving things online.

I'm pleased to have been featured in NJ Tech Weekly, explaining how to get out of constant MVP mode.

The most effective websites are woven into an organization’s overall customer experience.

The other day, a friend posed a question: if you use a great app, but the service behind the app sucks, would you still use the app?