Jan 25, 20211 minFeatured in Boye & Co.: Experience and Operations, Better TogetherRead my latest guest blog post, Experience and Operations: Better Together at Boye & Co.
Jan 25, 20211 minFeatured in CMSWire: How to Handle Customer Experience During a Merger or AcquisitionMergers and acquisitions can present many challenges. Among those is: how do you maintain – or even improve – customer experience?
Jan 25, 20212 minDon't "just put it online"!Leaders need to consider the customer journey when moving things online.
Jan 25, 20211 minFeatured in NJ Tech Weekly: Untangling Features to Improve Customer Experience & Company GrowthI'm pleased to have been featured in NJ Tech Weekly, explaining how to get out of constant MVP mode.