What We Do

We're good at a lot of things.

  • Digital experience strategy
  • User Experience architecture
  • Customer Experience architecture
  • Website product management & governance
  • Content strategy & management
  • Design ideation
  • Requirements analysis
  • Project scoping, governance, & change management

Ready to take control of your enterprise-scale website ecosystem?

Country sites, microsites, store locators, configurators - all separate and doing their own thing. Too many agencies with competing styles, reinventing the wheel every 18 months instead of actually fixing problems.

Every enhancement costs too much and takes too long. Editors, Marketing, Brand are all frustrated, and IT is cracking under the pressure. The site is eating up budget with nothing to show for it. Worst of all? Customers hate it.

Ninth Fourth can help.

 

We deep-dive into enterprise-scale website ecosystems to help marketing and innovation leaders understand how to create outstanding digital experiences and the operational programs to keep them efficient. Make your website - and the people, processes, and technologies around it - work for your business.

Let us help your organization:

  • Unify design styles
  • Establish the right governance
  • Select the right agency
  • Organize content
  • Support editors
  • And so much more.

How we work with clients

  • Strategy Development
  • Consulting
  • Coaching/Advising
  • Training
  • Digital Experience Assessments
  • Done-for-Them Services

Get actionable UX insights in two weeks.

When customers are complaining about your website or portal, or when it's simply time for a sprucing up, don't jump wildly into a redesign!

If you've been responding by throwing out update after update, and nothing seems better, take a step back and get into your users' shoes.

Ninth Fourth provides a thorough assessment of the current user experience against best practices, culminating in a full executive debrief and report. That report includes an itemization of issues that are negatively impacting your users' experience (and your business goals!). More importantly, it contains recommended actions and changes to address those issues.

You get a list of quick-hit items that can be crafted into user stories for speedy implementation, as well as longer-view initiatives to work into a roadmap. Now you can address actual needs and problems in a targeted, efficient way.

This exercise is designed to be smooth and easy for you and can usually be completed in under two weeks. Clients say these reports are a convenient, cost-effective way to understand what's going on with their systems and websites. Contact us to get started!